/**
 * Subliminal Support — Public Styles
 * Matches the Quintessence Self-Support dark theme.
 *
 * @package Subliminal_Support
 */

/* ============ VARIABLES ============ */
:root {
	--ss-bg: #1c1c1c;
	--ss-surface: #171717;
	--ss-card: #252525;
	--ss-input: #2a2a2a;
	--ss-border: #2a2a2a;
	--ss-border-light: #3a3a3a;
	--ss-text: #e5e5e5;
	--ss-text-muted: #9a9a9a;
	--ss-text-dim: #6b6b6b;
	--ss-accent: #b08968;
	--ss-accent-hover: #c49a78;
	--ss-success: #4ade80;
	--ss-warning: #ffa502;
	--ss-danger: #ff6b6b;
	--ss-info: #6c9ceb;
	--ss-radius: 12px;
	--ss-radius-sm: 8px;
	--ss-font: 'Google Sans Flex', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

/* ============ ANIMATIONS ============ */
@keyframes ss-fade-in-up {
	from {
		opacity: 0;
		transform: translateY(12px);
	}
	to {
		opacity: 1;
		transform: translateY(0);
	}
}

@keyframes ss-pulse-glow {
	0%, 100% {
		box-shadow: 0 0 4px rgba(176, 137, 104, 0.3);
	}
	50% {
		box-shadow: 0 0 16px rgba(176, 137, 104, 0.5), 0 0 32px rgba(176, 137, 104, 0.2);
	}
}

/* ============ BASE ============ */
.ss-submit-ticket,
.ss-my-tickets,
.ss-auth {
	font-family: var(--ss-font);
	color: var(--ss-text);
	max-width: 900px;
	margin: 0 auto;
	padding: 2rem 1rem;
}

.ss-view-ticket {
	font-family: var(--ss-font);
	color: var(--ss-text);
	max-width: 900px;
	margin: 0 auto;
	padding: 2rem 1rem;
}

.ss-view-ticket--with-sidebar {
	max-width: 1200px;
}

/* ============ CARDS ============ */
.ss-card {
	background-color: var(--ss-card);
	border: 1px solid var(--ss-border);
	border-radius: var(--ss-radius);
	padding: 2rem;
}

.ss-card__header {
	margin-bottom: 1.5rem;
}

.ss-card__header h2 {
	font-size: 1.5rem;
	font-weight: 600;
	color: var(--ss-text);
	margin: 0 0 0.5rem;
}

/* ============ SUBMIT TICKET LAYOUT ============ */
.ss-submit-ticket--with-sidebar {
	display: flex;
	gap: 2rem;
	align-items: flex-start;
}

.ss-submit-ticket__main {
	flex: 1;
	min-width: 0;
}

.ss-submit-ticket__sidebar {
	width: 300px;
	flex-shrink: 0;
	display: flex;
	flex-direction: column;
	gap: 1.25rem;
}

.ss-submit-ticket__sidebar .ss-sidebar-card__text {
	font-size: 0.85rem;
	color: var(--ss-text-muted);
	line-height: 1.6;
	margin: 0;
}

.ss-submit-ticket__sidebar .ss-sidebar-card__text a {
	color: var(--ss-accent);
	text-decoration: none;
}

.ss-submit-ticket__sidebar .ss-sidebar-card__text a:hover {
	color: var(--ss-accent-hover);
	text-decoration: underline;
}

.ss-submit-ticket__sidebar .ss-sidebar-card__link {
	display: inline-flex;
	align-items: center;
	gap: 0.3rem;
	margin-top: 0.75rem;
	font-size: 0.85rem;
	font-weight: 500;
	color: var(--ss-accent);
	text-decoration: none;
	transition: color 0.2s;
}

.ss-submit-ticket__sidebar .ss-sidebar-card__link:hover {
	color: var(--ss-accent-hover);
}

@media (max-width: 768px) {
	.ss-submit-ticket--with-sidebar {
		flex-direction: column;
	}

	.ss-submit-ticket__sidebar {
		width: 100%;
	}
}

/* ============ FORMS ============ */
.ss-form-group {
	margin-bottom: 1.25rem;
}

.ss-form-group label {
	display: block;
	font-size: 0.9rem;
	font-weight: 500;
	color: #b4b4b4;
	margin-bottom: 0.5rem;
}

.ss-form-hint {
	font-size: 0.8rem;
	color: var(--ss-text-dim);
	margin: -0.25rem 0 0.5rem;
	font-style: italic;
}

.ss-form-notice {
	font-size: 0.8rem;
	color: var(--ss-text-dim);
	text-align: center;
	margin-top: 1.5rem;
}

.ss-form-group input[type="text"],
.ss-form-group input[type="email"],
.ss-form-group input[type="password"],
.ss-form-group select,
.ss-form-group textarea {
	width: 100%;
	padding: 14px 16px;
	background-color: var(--ss-input);
	border: 1px solid var(--ss-border-light);
	border-radius: var(--ss-radius);
	color: var(--ss-text);
	font-family: var(--ss-font);
	font-size: 1rem;
	outline: none;
	transition: border-color 0.2s, background-color 0.2s;
	-webkit-appearance: none;
}

.ss-form-group input:focus,
.ss-form-group select:focus,
.ss-form-group textarea:focus {
	border: 2px solid var(--ss-accent);
	background-color: #333333;
	outline: none;
}

.ss-form-group input::placeholder,
.ss-form-group textarea::placeholder {
	color: var(--ss-text-dim);
}

/* File upload input */
.ss-file-input {
	width: 100%;
	padding: 12px 16px;
	background-color: var(--ss-input);
	border: 1px dashed var(--ss-border-light);
	border-radius: var(--ss-radius-sm);
	color: var(--ss-text-muted);
	font-family: var(--ss-font);
	font-size: 0.85rem;
	cursor: pointer;
	transition: border-color 0.2s;
}

.ss-file-input:hover {
	border-color: var(--ss-accent);
}

.ss-file-input::file-selector-button {
	background-color: var(--ss-border-light);
	border: none;
	border-radius: 4px;
	color: var(--ss-text);
	padding: 6px 12px;
	font-size: 0.8rem;
	font-family: var(--ss-font);
	cursor: pointer;
	margin-right: 10px;
	transition: background-color 0.2s;
}

.ss-file-input::file-selector-button:hover {
	background-color: var(--ss-accent);
	color: #ffffff;
}

.ss-file-preview {
	display: flex;
	gap: 0.5rem;
	flex-wrap: wrap;
	margin-top: 0.5rem;
}

.ss-file-preview img {
	width: 60px;
	height: 60px;
	object-fit: cover;
	border-radius: 4px;
	border: 1px solid var(--ss-border);
}

/* Attachment display in messages */
.ss-attachments {
	display: flex;
	gap: 0.5rem;
	flex-wrap: wrap;
	margin-top: 0.75rem;
}

.ss-attachment {
	display: inline-block;
}

.ss-attachment img {
	max-width: 200px;
	max-height: 150px;
	border-radius: var(--ss-radius-sm);
	border: 1px solid var(--ss-border-light);
	transition: opacity 0.2s;
}

.ss-attachment img:hover {
	opacity: 0.8;
}

.ss-form-group select {
	cursor: pointer;
}

.ss-form-group textarea {
	resize: vertical;
	min-height: 120px;
	line-height: 1.6;
}

.ss-form-row {
	display: flex;
	gap: 1rem;
}

.ss-form-group--half {
	flex: 1;
}

.ss-form-group--inline {
	display: flex;
	justify-content: space-between;
	align-items: center;
}

.ss-form-group--inline label {
	margin-bottom: 0;
	display: flex;
	align-items: center;
	gap: 0.5rem;
	cursor: pointer;
}

.ss-required {
	color: var(--ss-danger);
}

.ss-form-message {
	margin-bottom: 1rem;
	padding: 0;
	border-radius: var(--ss-radius-sm);
	font-size: 0.9rem;
	display: none;
}

.ss-form-message.ss-form-message--success {
	display: block;
	padding: 12px 16px;
	background-color: rgba(74, 222, 128, 0.1);
	border: 1px solid rgba(74, 222, 128, 0.3);
	color: var(--ss-success);
}

.ss-form-message.ss-form-message--error {
	display: block;
	padding: 12px 16px;
	background-color: rgba(255, 107, 107, 0.1);
	border: 1px solid rgba(255, 107, 107, 0.3);
	color: var(--ss-danger);
}

/* ============ BUTTONS ============ */
.ss-btn {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	gap: 0.5rem;
	padding: 14px 24px;
	border: none;
	border-radius: var(--ss-radius);
	font-family: var(--ss-font);
	font-size: 0.95rem;
	font-weight: 600;
	cursor: pointer;
	transition: background-color 0.2s, transform 0.1s;
	text-decoration: none;
}

.ss-btn:active {
	transform: scale(0.98);
}

.ss-btn--primary {
	background-color: var(--ss-accent);
	color: #ffffff;
}

.ss-btn--primary:hover {
	background-color: var(--ss-accent-hover);
	color: #ffffff;
}

.ss-btn--danger {
	background-color: rgba(255, 107, 107, 0.15);
	color: var(--ss-danger);
	border: 1px solid rgba(255, 107, 107, 0.3);
}

.ss-btn--danger:hover {
	background-color: var(--ss-danger);
	color: #ffffff;
}

.ss-btn--full {
	width: 100%;
}

.ss-btn:disabled {
	opacity: 0.6;
	cursor: not-allowed;
}

/* ============ LINKS ============ */
.ss-link {
	color: var(--ss-accent);
	text-decoration: none;
	transition: color 0.2s;
}

.ss-link:hover {
	color: var(--ss-accent-hover);
}

/* ============ NOTICES ============ */
.ss-notice {
	padding: 16px 20px;
	border-radius: var(--ss-radius);
	margin-bottom: 1.5rem;
}

.ss-notice p {
	margin: 0;
	font-size: 0.95rem;
}

.ss-notice a {
	color: var(--ss-accent);
	text-decoration: none;
	font-weight: 600;
}

.ss-notice--info {
	background-color: rgba(108, 156, 235, 0.1);
	border: 1px solid rgba(108, 156, 235, 0.3);
	color: var(--ss-info);
}

.ss-notice--error {
	background-color: rgba(255, 107, 107, 0.1);
	border: 1px solid rgba(255, 107, 107, 0.3);
	color: var(--ss-danger);
}

/* ============ TEXT HELPERS ============ */
.ss-text-muted {
	color: var(--ss-text-muted);
	font-size: 0.9rem;
}

/* ============ BADGES ============ */
.ss-badge {
	display: inline-block;
	padding: 4px 10px;
	border-radius: 20px;
	font-size: 0.75rem;
	font-weight: 600;
	text-transform: uppercase;
	letter-spacing: 0.5px;
}

.ss-badge--open {
	background-color: rgba(74, 222, 128, 0.15);
	color: var(--ss-success);
}

.ss-badge--in_progress {
	background-color: rgba(176, 137, 104, 0.2);
	color: var(--ss-accent);
}

.ss-badge--awaiting_reply {
	background-color: rgba(255, 165, 2, 0.15);
	color: var(--ss-warning);
}

.ss-badge--closed {
	background-color: rgba(255, 107, 107, 0.15);
	color: var(--ss-danger);
}

.ss-badge--low {
	background-color: rgba(74, 222, 128, 0.15);
	color: var(--ss-success);
}

.ss-badge--medium {
	background-color: rgba(255, 165, 2, 0.15);
	color: var(--ss-warning);
}

.ss-badge--high {
	background-color: rgba(255, 107, 107, 0.15);
	color: var(--ss-danger);
}

/* ============ SYSTEM NOTES ============ */
.ss-system-note {
	display: flex;
	align-items: center;
	gap: 1rem;
	padding: 0.5rem 0;
	animation: ss-fade-in-up 0.4s ease-out both;
}

.ss-system-note__line {
	flex: 1;
	height: 1px;
	background-color: var(--ss-border-light);
}

.ss-system-note__text {
	font-size: 0.8rem;
	color: var(--ss-text-dim);
	white-space: nowrap;
	font-style: italic;
}

/* ============ DELETE ACTION ============ */
.ss-delete-action {
	margin-top: 2rem;
	padding-top: 1.5rem;
	border-top: 1px solid var(--ss-border);
}

.ss-btn--danger-text {
	background: none;
	border: none;
	color: var(--ss-text-dim);
	font-size: 0.85rem;
	padding: 8px 0;
	gap: 0.4rem;
	transition: color 0.2s;
}

.ss-btn--danger-text:hover {
	color: var(--ss-danger);
	background: none;
}

.ss-btn--danger-text:active {
	transform: none;
}

/* ============ REPLY FORM ACTIONS ============ */
.ss-reply-form__actions {
	display: flex;
	align-items: center;
	gap: 0.75rem;
}

/* ============ CLOSED ACTIONS ============ */
.ss-closed-actions {
	margin-top: 0.5rem;
	animation: ss-fade-in-up 0.4s ease-out 0.9s both;
}

.ss-closed-actions .ss-btn {
	margin-top: 1rem;
}

/* ============ AUTH TABS ============ */
.ss-auth {
	max-width: 480px;
}

.ss-auth__tabs {
	display: flex;
	gap: 0;
	margin-bottom: 2rem;
	border-bottom: 1px solid var(--ss-border-light);
}

.ss-auth__tab {
	flex: 1;
	padding: 14px 0;
	background: none;
	border: none;
	border-bottom: 2px solid transparent;
	color: var(--ss-text-muted);
	font-family: var(--ss-font);
	font-size: 1rem;
	font-weight: 500;
	cursor: pointer;
	transition: color 0.2s, border-color 0.2s;
}

.ss-auth__tab:hover {
	color: var(--ss-text);
}

.ss-auth__tab--active {
	color: var(--ss-accent);
	border-bottom-color: var(--ss-accent);
}

.ss-auth__form {
	display: none;
}

.ss-auth__form--active {
	display: block;
}

/* ============ MY TICKETS ============ */
.ss-my-tickets__header {
	display: flex;
	justify-content: space-between;
	align-items: center;
	margin-bottom: 1.5rem;
}

.ss-my-tickets__header h2 {
	font-size: 1.75rem;
	font-weight: 600;
	margin: 0;
}

.ss-my-tickets__header-left {
	display: flex;
	align-items: center;
	gap: 1rem;
}

.ss-ticket-search {
	display: flex;
	align-items: center;
	position: relative;
}

.ss-ticket-search__icon {
	position: absolute;
	left: 10px;
	color: var(--ss-text-dim);
	pointer-events: none;
}

.ss-ticket-search__input {
	padding: 8px 12px 8px 34px;
	border: 1px solid var(--ss-border);
	border-radius: var(--ss-radius-sm);
	background-color: var(--ss-input);
	color: var(--ss-text);
	font-family: var(--ss-font);
	font-size: 0.85rem;
	width: 150px;
	transition: border-color 0.2s, width 0.2s;
}

.ss-ticket-search__input:focus {
	outline: none;
	border: 2px solid var(--ss-accent);
	width: 200px;
}

.ss-ticket-search__input::placeholder {
	color: var(--ss-text-dim);
}

/* ============ FILTER TABS (BBC GEL pattern) ============ */
.ss-filter-tabs {
	display: flex;
	align-items: flex-end;
	gap: 4px;
	margin-bottom: 0;
	flex-wrap: wrap;
}

.ss-filter-select {
	padding: 10px 32px 10px 14px;
	background-color: var(--ss-input);
	border: 1px solid var(--ss-border);
	border-bottom: 1px solid var(--ss-border);
	border-radius: var(--ss-radius-sm) var(--ss-radius-sm) 0 0;
	color: var(--ss-text-muted);
	font-size: 0.85rem;
	font-family: var(--ss-font);
	cursor: pointer;
	appearance: none;
	-webkit-appearance: none;
	background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%239a9a9a' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'%3E%3C/polyline%3E%3C/svg%3E");
	background-repeat: no-repeat;
	background-position: right 10px center;
	transition: all 0.2s;
	margin-left: auto;
}

.ss-filter-select:hover {
	color: var(--ss-text);
	background-color: var(--ss-border);
}

.ss-filter-select:focus {
	outline: none;
	border: 2px solid var(--ss-accent);
}

.ss-filter-tab {
	padding: 12px 20px;
	min-width: 120px;
	text-align: center;
	background-color: var(--ss-input);
	border: 1px solid var(--ss-border);
	border-bottom: 1px solid var(--ss-border);
	border-radius: var(--ss-radius-sm) var(--ss-radius-sm) 0 0;
	color: var(--ss-text-muted);
	font-family: var(--ss-font);
	font-size: 0.85rem;
	font-weight: 500;
	text-decoration: none;
	transition: all 0.2s;
	position: relative;
}

.ss-filter-tab:hover {
	color: #ffffff;
	background-color: var(--ss-accent);
	border-color: var(--ss-accent);
}

/* Active tab: matches content panel, no bottom border = visual connection */
.ss-filter-tab--active {
	background-color: var(--ss-card);
	border-color: var(--ss-border);
	border-bottom-color: var(--ss-card);
	color: var(--ss-text);
	font-weight: 600;
	z-index: 1;
}

.ss-filter-tab--active:hover {
	background-color: var(--ss-card);
	color: var(--ss-text);
	border-color: var(--ss-border);
	border-bottom-color: var(--ss-card);
}

/* ============ TICKET TABLE ============ */
.ss-ticket-table-wrapper {
	overflow-x: auto;
}

.ss-ticket-table {
	width: 100%;
	border-collapse: collapse;
	background-color: var(--ss-card);
	border: 1px solid var(--ss-border);
	border-top: none;
	border-radius: 0 0 var(--ss-radius) var(--ss-radius);
	overflow: hidden;
}

.ss-ticket-table thead th {
	padding: 14px 16px;
	text-align: left;
	font-size: 0.8rem;
	font-weight: 600;
	text-transform: uppercase;
	letter-spacing: 0.5px;
	color: var(--ss-text-dim);
	background-color: var(--ss-surface);
	border-bottom: 1px solid var(--ss-border);
}

.ss-ticket-table tbody td {
	padding: 14px 16px;
	font-size: 0.9rem;
	border-bottom: 1px solid var(--ss-border);
	vertical-align: middle;
}

.ss-ticket-table tbody tr:last-child td {
	border-bottom: none;
}

.ss-ticket-table tbody tr:hover {
	background-color: rgba(255, 255, 255, 0.02);
}

.ss-ticket-id {
	font-family: monospace;
	color: var(--ss-text-muted);
	font-size: 0.85rem;
}

.ss-ticket-link {
	color: var(--ss-text);
	text-decoration: none;
	font-weight: 500;
	transition: color 0.2s;
}

.ss-ticket-link:hover {
	color: var(--ss-accent);
}

/* ============ PAGINATION ============ */
.ss-pagination {
	margin-top: 1.5rem;
	text-align: center;
}

.ss-pagination .page-numbers {
	display: inline-block;
	padding: 8px 14px;
	margin: 0 2px;
	background-color: var(--ss-input);
	border: 1px solid var(--ss-border-light);
	border-radius: var(--ss-radius-sm);
	color: var(--ss-text-muted);
	text-decoration: none;
	font-size: 0.85rem;
	transition: all 0.2s;
}

.ss-pagination .page-numbers:hover {
	background-color: #333333;
	color: var(--ss-text);
}

.ss-pagination .page-numbers.current {
	background-color: var(--ss-accent);
	border-color: var(--ss-accent);
	color: #ffffff;
}

/* ============ EMPTY STATE ============ */
.ss-empty-state {
	text-align: center;
	padding: 4rem 2rem;
	background-color: var(--ss-card);
	border: 1px solid var(--ss-border);
	border-top: none;
	border-radius: 0 0 var(--ss-radius) var(--ss-radius);
}

.ss-empty-state__icon {
	color: var(--ss-text-dim);
	margin-bottom: 1rem;
}

.ss-empty-state h3 {
	font-size: 1.25rem;
	font-weight: 600;
	margin: 0 0 0.5rem;
}

.ss-empty-state p {
	color: var(--ss-text-muted);
	margin: 0 0 1.5rem;
}

/* ============ SINGLE TICKET VIEW ============ */
.ss-back-link {
	display: inline-flex;
	align-items: center;
	gap: 0.25rem;
	color: var(--ss-text-muted);
	text-decoration: none;
	font-size: 0.9rem;
	margin-bottom: 1.5rem;
	transition: color 0.2s;
	animation: ss-fade-in-up 0.4s ease-out both;
}

.ss-back-link:hover {
	color: var(--ss-accent);
}

.ss-ticket-header {
	margin-bottom: 2rem;
	padding-bottom: 1.5rem;
	border-bottom: 1px solid var(--ss-border);
	animation: ss-fade-in-up 0.4s ease-out 0.1s both;
}

.ss-ticket-header__top {
	display: flex;
	align-items: center;
	gap: 0.75rem;
	margin-bottom: 0.75rem;
}

.ss-ticket-header__title {
	font-size: 1.5rem;
	font-weight: 600;
	margin: 0 0 0.5rem;
}

.ss-ticket-header__meta {
	color: var(--ss-text-muted);
	font-size: 0.9rem;
}

.ss-separator {
	margin: 0 0.5rem;
	color: var(--ss-text-dim);
}

/* ============ CONVERSATION ============ */
.ss-conversation {
	display: flex;
	flex-direction: column;
	gap: 1.5rem;
	margin-bottom: 2rem;
}

.ss-message {
	display: flex;
	gap: 1rem;
	animation: ss-fade-in-up 0.4s ease-out both;
}

/* Sequential delay for messages */
.ss-conversation > :nth-child(1) { animation-delay: 0.2s; }
.ss-conversation > :nth-child(2) { animation-delay: 0.3s; }
.ss-conversation > :nth-child(3) { animation-delay: 0.4s; }
.ss-conversation > :nth-child(4) { animation-delay: 0.5s; }
.ss-conversation > :nth-child(5) { animation-delay: 0.55s; }
.ss-conversation > :nth-child(6) { animation-delay: 0.6s; }
.ss-conversation > :nth-child(7) { animation-delay: 0.65s; }
.ss-conversation > :nth-child(8) { animation-delay: 0.7s; }
.ss-conversation > :nth-child(9) { animation-delay: 0.75s; }
.ss-conversation > :nth-child(10) { animation-delay: 0.8s; }
.ss-conversation > :nth-child(n+11) { animation-delay: 0.85s; }

.ss-message__avatar {
	width: 36px;
	height: 36px;
	min-width: 36px;
	border-radius: 50%;
	background-color: var(--ss-input);
	display: flex;
	align-items: center;
	justify-content: center;
	color: var(--ss-text-muted);
	font-weight: 600;
	font-size: 0.85rem;
}

.ss-message__avatar--agent {
	background-color: var(--ss-accent);
	color: #ffffff;
}

.ss-message__content {
	flex: 1;
	min-width: 0;
	background-color: var(--ss-card);
	border: 1px solid var(--ss-border);
	border-radius: var(--ss-radius);
	padding: 1rem 1.25rem;
	overflow-wrap: break-word;
	word-break: break-word;
}

.ss-message__content ol,
.ss-message__content ul {
	margin: 0.5rem 0;
	padding-left: 1.5rem;
	list-style-position: outside;
}

.ss-message__content ol {
	list-style-type: decimal;
}

.ss-message__content ul {
	list-style-type: disc;
}

.ss-message__content li {
	margin-bottom: 0.25rem;
}

.ss-message__content p {
	margin: 0.5rem 0;
}

.ss-message__content p:first-child {
	margin-top: 0;
}

.ss-message__content p:last-child {
	margin-bottom: 0;
}

.ss-message--agent .ss-message__content {
	background-color: rgba(176, 137, 104, 0.08);
	border-color: rgba(176, 137, 104, 0.2);
}

.ss-message__header {
	display: flex;
	align-items: center;
	gap: 0.5rem;
	margin-bottom: 0.5rem;
	flex-wrap: wrap;
}

.ss-message__header strong {
	font-size: 0.9rem;
}

.ss-message__date {
	color: var(--ss-text-dim);
	font-size: 0.8rem;
	margin-left: auto;
}

.ss-role-badge {
	padding: 2px 8px;
	border-radius: 10px;
	font-size: 0.7rem;
	font-weight: 600;
	text-transform: uppercase;
	background-color: var(--ss-accent);
	color: #ffffff;
}

.ss-message__body {
	font-size: 0.95rem;
	line-height: 1.6;
	color: #d4d4d4;
	overflow-wrap: break-word;
	word-break: break-word;
}

.ss-message__body p {
	margin: 0 0 0.5rem;
}

.ss-message__body p:last-child {
	margin-bottom: 0;
}

/* ============ TICKET DETAILS PANEL (Staff sidebar) ============ */
.ss-detail-field {
	margin-bottom: 0.75rem;
}

.ss-detail-field__label {
	display: block;
	font-size: 0.75rem;
	font-weight: 600;
	text-transform: uppercase;
	letter-spacing: 0.5px;
	color: var(--ss-text-dim);
	margin-bottom: 0.35rem;
}

.ss-detail-field__select {
	width: 100%;
	padding: 8px 10px;
	background-color: var(--ss-input);
	border: 1px solid var(--ss-border-light);
	border-radius: var(--ss-radius-sm);
	color: var(--ss-text);
	font-family: var(--ss-font);
	font-size: 0.85rem;
	outline: none;
	cursor: pointer;
	transition: border-color 0.2s;
	-webkit-appearance: none;
}

.ss-detail-field__select:focus {
	outline: none;
	border: 2px solid var(--ss-accent);
}

.ss-detail-field__divider {
	height: 1px;
	background-color: var(--ss-border);
	margin: 1rem 0;
}

.ss-detail-attr {
	display: flex;
	justify-content: space-between;
	align-items: center;
	padding: 0.4rem 0;
}

.ss-detail-attr__label {
	font-size: 0.75rem;
	font-weight: 600;
	text-transform: uppercase;
	letter-spacing: 0.5px;
	color: var(--ss-text-dim);
}

.ss-detail-attr__value {
	font-size: 0.85rem;
	color: var(--ss-text);
}

.ss-detail-attr__value--small {
	font-size: 0.78rem;
	color: var(--ss-text-muted);
}

.ss-detail-save-status {
	display: none;
	text-align: center;
	font-size: 0.8rem;
	margin-top: 0.75rem;
	padding: 4px 0;
}

/* ============ MESSAGE ACTIONS (Admin edit/delete) ============ */
.ss-message__footer {
	display: flex;
	justify-content: flex-end;
	margin-top: 0.5rem;
	padding-top: 0.5rem;
	border-top: 1px solid var(--ss-border);
	opacity: 0;
	transition: opacity 0.15s;
}

.ss-message:hover .ss-message__footer {
	opacity: 1;
}

.ss-message__actions {
	display: flex;
	align-items: center;
	gap: 2px;
}

.ss-msg-action {
	display: flex;
	align-items: center;
	justify-content: center;
	width: 26px;
	height: 26px;
	background: none;
	border: none;
	border-radius: 6px;
	color: var(--ss-text-dim);
	cursor: pointer;
	transition: background-color 0.15s, color 0.15s;
}

.ss-msg-action:hover {
	background-color: var(--ss-input);
	color: var(--ss-text-muted);
}

.ss-msg-delete:hover {
	color: var(--ss-danger);
}

/* ============ INLINE EDIT ============ */
.ss-inline-edit {
	margin-top: 0.5rem;
}

.ss-inline-edit__content {
	min-height: 60px;
	padding: 12px 14px;
	background-color: var(--ss-input);
	border: 1px solid var(--ss-border-light);
	border-radius: var(--ss-radius-sm);
	color: var(--ss-text);
	font-family: var(--ss-font);
	font-size: 0.95rem;
	line-height: 1.6;
	outline: none;
	overflow-wrap: break-word;
	word-break: break-word;
}

.ss-inline-edit__content:focus {
	outline: none;
	border: 2px solid var(--ss-accent);
}

.ss-inline-edit__actions {
	display: flex;
	gap: 0.5rem;
	margin-top: 0.5rem;
}

/* ============ RICH TEXT EDITOR ============ */
.ss-editor {
	border: 1px solid var(--ss-border-light);
	border-radius: var(--ss-radius);
	overflow: hidden;
	background-color: var(--ss-input);
	transition: border-color 0.2s;
}

.ss-editor:focus-within {
	border: 2px solid var(--ss-accent);
}

.ss-editor__toolbar {
	display: flex;
	align-items: center;
	gap: 2px;
	padding: 6px 8px;
	background-color: var(--ss-surface);
	border-bottom: 1px solid var(--ss-border);
	flex-wrap: wrap;
}

.ss-editor__btn {
	display: flex;
	align-items: center;
	justify-content: center;
	width: 30px;
	height: 30px;
	background: none;
	border: none;
	border-radius: 6px;
	color: var(--ss-text-muted);
	font-family: var(--ss-font);
	font-size: 0.85rem;
	cursor: pointer;
	transition: background-color 0.15s, color 0.15s;
}

.ss-editor__btn:hover {
	background-color: var(--ss-input);
	color: var(--ss-text);
}

.ss-editor__btn.active {
	background-color: var(--ss-input);
	color: var(--ss-accent);
}

.ss-editor__separator {
	width: 1px;
	height: 18px;
	background-color: var(--ss-border-light);
	margin: 0 4px;
}

.ss-editor__content {
	min-height: 120px;
	max-height: 400px;
	overflow-y: auto;
	padding: 14px 16px;
	color: var(--ss-text);
	font-family: var(--ss-font);
	font-size: 0.95rem;
	line-height: 1.6;
	outline: none;
	overflow-wrap: break-word;
	word-break: break-word;
}

.ss-editor__content:empty::before {
	content: attr(data-placeholder);
	color: var(--ss-text-dim);
	pointer-events: none;
}

.ss-editor__content p {
	margin: 0 0 0.5rem;
}

.ss-editor__content ul,
.ss-editor__content ol {
	margin: 0 0 0.5rem;
	padding-left: 1.5rem;
}

.ss-editor__content a {
	color: var(--ss-accent);
	text-decoration: underline;
}

/* ============ REPLY FORM ============ */
.ss-reply-form {
	background-color: var(--ss-card);
	border: 1px solid var(--ss-border);
	border-radius: var(--ss-radius);
	padding: 1.5rem;
	animation: ss-fade-in-up 0.4s ease-out 0.9s both;
}

.ss-reply-form h3 {
	font-size: 1rem;
	font-weight: 600;
	margin: 0 0 1rem;
}

/* ============ TICKET VIEW TWO-COLUMN LAYOUT ============ */
.ss-view-ticket--with-sidebar {
	display: flex;
	gap: 2rem;
	align-items: flex-start;
}

.ss-view-ticket__main {
	flex: 1;
	min-width: 0;
}

.ss-view-ticket__sidebar {
	width: 280px;
	flex-shrink: 0;
	position: sticky;
	top: 6rem;
	display: flex;
	flex-direction: column;
	gap: 1.25rem;
}

.ss-sidebar-card {
	background-color: var(--ss-card);
	border: 1px solid var(--ss-border);
	border-radius: var(--ss-radius);
	padding: 1.25rem;
	animation: ss-fade-in-up 0.4s ease-out both;
}

.ss-sidebar-card:nth-child(1) { animation-delay: 0.3s; }
.ss-sidebar-card:nth-child(2) { animation-delay: 0.45s; }
.ss-sidebar-card:nth-child(3) { animation-delay: 0.6s; }

.ss-sidebar-card__title {
	display: flex;
	align-items: center;
	gap: 0.4rem;
	font-size: 0.8rem;
	font-weight: 600;
	text-transform: uppercase;
	letter-spacing: 0.5px;
	color: var(--ss-text-muted);
	margin: 0 0 1rem;
	padding-bottom: 0.75rem;
	border-bottom: 1px solid var(--ss-border);
}

.ss-sidebar-ticket-list {
	list-style: none;
	padding: 0;
	margin: 0;
	display: flex;
	flex-direction: column;
	gap: 0.5rem;
}

.ss-sidebar-ticket__link {
	display: block;
	padding: 0.75rem;
	border-radius: var(--ss-radius-sm);
	text-decoration: none;
	transition: background-color 0.2s;
}

.ss-sidebar-ticket__link:hover {
	background-color: var(--ss-input);
}

.ss-sidebar-ticket__top {
	display: flex;
	align-items: center;
	gap: 0.5rem;
	margin-bottom: 0.25rem;
}

.ss-sidebar-ticket__title {
	font-size: 0.85rem;
	font-weight: 500;
	color: var(--ss-text);
	white-space: nowrap;
	overflow: hidden;
	text-overflow: ellipsis;
	margin-bottom: 0.15rem;
}

.ss-sidebar-view-all {
	display: flex;
	align-items: center;
	justify-content: center;
	gap: 0.3rem;
	padding: 0.6rem 0 0.2rem;
	margin-top: 0.5rem;
	border-top: 1px solid var(--ss-border);
	font-size: 0.8rem;
	font-weight: 500;
	color: var(--ss-accent);
	text-decoration: none;
	transition: color 0.2s;
}

.ss-sidebar-view-all:hover {
	color: var(--ss-accent-hover);
}

.ss-sidebar-ticket__date {
	font-size: 0.75rem;
	color: var(--ss-text-dim);
}

/* ============ RESPONSIVE ============ */
@media (max-width: 900px) {
	.ss-view-ticket--with-sidebar {
		flex-direction: column;
	}

	.ss-view-ticket__sidebar {
		width: 100%;
		position: static;
	}
}

@media (max-width: 640px) {
	.ss-form-row {
		flex-direction: column;
		gap: 0;
	}

	/* Header: stack title, search, and button vertically */
	.ss-my-tickets__header {
		flex-direction: column;
		align-items: stretch;
		gap: 0.75rem;
	}

	.ss-my-tickets__header-left {
		flex-direction: column;
		align-items: stretch;
		gap: 0.75rem;
	}

	.ss-my-tickets__header-left h2 {
		font-size: 1.4rem;
	}

	.ss-ticket-search {
		width: 100%;
	}

	.ss-ticket-search__input {
		width: 100%;
	}

	.ss-ticket-search__input:focus {
		width: 100%;
	}

	.ss-my-tickets__header .ss-btn {
		width: 100%;
		text-align: center;
		justify-content: center;
	}

	/* Tabs: horizontal scroll, no wrapping */
	.ss-filter-tabs {
		flex-wrap: nowrap;
		overflow-x: auto;
		-webkit-overflow-scrolling: touch;
		scrollbar-width: none;
		gap: 2px;
	}

	.ss-filter-tabs::-webkit-scrollbar {
		display: none;
	}

	.ss-filter-tab {
		min-width: auto;
		padding: 10px 14px;
		font-size: 0.78rem;
		white-space: nowrap;
		flex-shrink: 0;
	}

	/* Category dropdown: full width below tabs */
	.ss-filter-select {
		margin-left: 0;
		width: 100%;
		margin-top: 4px;
	}

	.ss-ticket-header__top {
		flex-wrap: wrap;
	}

	.ss-message {
		flex-direction: column;
		gap: 0.5rem;
	}

	.ss-message__avatar {
		width: 28px;
		height: 28px;
		min-width: 28px;
		font-size: 0.75rem;
	}

	.ss-message__date {
		margin-left: 0;
	}

	/* Reply form buttons: stack vertically */
	.ss-reply-form__actions {
		flex-direction: column;
		gap: 0.5rem;
	}

	.ss-reply-form__actions .ss-btn {
		width: 100%;
		text-align: center;
		justify-content: center;
	}
}